Frequently Asked Questions
Everything you need to know about shopping with Pup Labs
What is the standard shipping time for Pup Labs orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.
How do I determine the right size for my dog's apparel?
Each product page features a detailed sizing chart. We recommend measuring your dog's neck, chest girth, and back length to ensure the perfect fit for our fashion pieces.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags still attached within 30 days of purchase. Please note that for hygiene reasons, some accessories may be final sale.
Are the materials used in Pup Labs clothing pet-safe?
Absolutely. We use high-quality, non-toxic, and breathable fabrics specifically chosen for canine comfort. All dyes are pet-safe and our hardware is lead-free.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer wholesale opportunities for boutiques?
Yes, we love partnering with retailers. Please contact our sales team through the 'Wholesale' link in our footer for information on bulk pricing and minimum order quantities.